Leadership & Team Building

Lead your team to meet or exceed your store’s goals.

Managers play a critical role in providing leadership and building a team that works together to achieve your store’s customer service goals. This course is designed to help managers facilitate brainstorming, run effective team meetings, and prepare for and implement change.

Audience: Managers

Track: Manage Your Team

Course Topics:

  • Creating a Shared Vision
  • Understanding Teams
  • Tools for Team Effectiveness
  • Leveraging Change
  • Encouraging Personal Authority

After completing this course, managers should be able to:

  • Describe their leadership role in achieving customer satisfaction goals.
  • Describe the benefits and characteristics of a shared vision.
  • Explain how teamwork should be used to deliver exceptional service.
  • Apply five tools for team effectiveness.
  • Recognize opportunities for change that will improve customer service.
  • Identify three components to encourage initiative and personal authority.
  • Course topics: 2.25 hours
  • Course test: 35 minutes

Desktop, laptop, or tablet

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Leadership & Team Building

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