About Us

Onboarding and Ongoing Education for Pet Store Employees

Much of the post-pandemic labor pool values meaningful work as much or more than salary or title. Pet stores — independents in particular — provide opportunities for mutually beneficial employment.

Employees who enjoy what they do — and do it well — give brick-and-mortar pet stores an edge over eCommerce, mass merchandisers and big box chains. Knowing what's expected on the job and the potential to learn and grow are key to job satisfaction.

One of the biggest challenges for pet retailers is the amount of time it takes to train their employees effectively. It's an ongoing commitment, but it can pay off fast.

Build Skills. Wow customers. Boost sales.

Pet Store Pro was developed by the Pet Industry Distributors Association (PIDA) as a FREE online platform to give independent pet retailers the same type of specialized learning tools that their larger competitors receive.

PIDA has since invested more than $3 million — and counting — to evolve the program into one of the leading staff development resources for pet store workers.

This is not a one-size-fits all retail education!

Launched in 2008 with nine courses focusing on business basics and pet care for entry-level employees, Pet Store Pro has grown to more than 30 associate- and management-level courses and remains 100-percent FREE.

Pet care expertise. Engaging customer service. Essential retail know-how.

It's all at your fingertips with Pet Store Pro!


For Owners & Managers     For Current & Aspiring Employees     SIGN UP NOW

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