Suggestive Selling
Increase total ticket value with four easy techniques.
This course helps you make suggestive selling a routine part of customer conversations. To provide great service to your customers, learn how to use four easy techniques – cross selling, bundling, upgrading and substituting.
Audience: Employees
Subject: Customer Service & Sales
Course Topics:
- Cross-Selling
- Bundling
- Upgrading
- Substituting
- Practicing Suggestive Selling
After completing this course, employees should be able to:
- Explain how suggestive selling benefits your customers and your business.
- Explain when to use the four different suggestive selling techniques.
- Connect with customers by talking with them, listening, and observing.
- Identify ways to help customers get more value or enjoyment from what they buy.
- Recognize how to quickly find ideas for suggestive selling opportunities.
- Demonstrate the proper phrases to use when suggesting items to customers.
- Recommend relevant add-on items that increase total ticket value and overall sales.
- Course topics: 30 minutes
- Course test: 10 minutes
Desktop, laptop, or tablet
