Engaging Customers
Learn three steps to build rapport and inspire customer loyalty.
This course shows you how to connect with shoppers on a personal level to help them make the best purchases for their specific needs. Learn effective ways to connect and start authentic conversations with customers and encourage them to interact with products and store displays.
Audience: Employees
Subject: Customer Service & Sales
Course Topics:
- Levels of Customer Engagement
- Techniques for Engaging Customers
- Opportunities to Engage Customers
After completing this course, employees should be able to:
- Define three levels of customer engagement.
- Describe how engaged shoppers behave before, during and after they visit your store.
- Name the three steps to follow when interacting with customers.
- Identify locations in the store that present natural opportunities to engage customers.
- Demonstrate techniques to build rapport.
- Course topics: 30 minutes
- Course test: 10 minutes
Desktop, laptop, or tablet
