Customer Satisfaction

Learn the elements of a satisfying shopping experience

This course helps you recognize how even little things can lead to dissatisfied customers — and ultimately, lost business. Learn how to provide the four elements of customer satisfaction: perfect products, friendly service, timely delivery, and support systems to resolve issues.

Audience: Employees

Subject: Customer Service & Sales

Course Topics:

  • What Customer Satisfaction Looks Like
  • Four Elements of Customer Satisfaction
  • Problem Solving Examples

After completing this course, employees should be able to:

  • Explain why customer satisfaction matters.
  • Define the four elements of customer satisfaction.
  • Describe what customer satisfaction looks like.
  • Recognize when a shopper is frustrated or confused.
  • Demonstrate how to provide problem-solving support.
  • Suggest ways to prevent potential product, service, or delivery issues.
  • Course topics: 35 minutes
  • Course test: 10 minutes

Desktop, laptop, or tablet

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Customer Satisfaction

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