Basic Customer Service & Sales
Learn techniques to satisfy customers.
This course introduces the typical sales process as well as the customer service and sales techniques that ensure customers are satisfied with their shopping experience.
Audience: Employees
Subject: Customer Service & Sales
Course Topics:
- Introduction to Service & Sales
- Learn Products & Policies
- Learn Customer Types
- Greet Customers
- Engage the Customer
- Educate Customers
- Overcome Objections
- Gain Commitment & Close
- Suggest Add-On Products
- Answer Telephone Calls
- Handle Returns & Complaints
- Build Customer Satisfaction & Loyalty
After completing this course, employees should be able to:
- Educate themselves about products and store policies.
- Describe the four customer types and how to serve them.
- Educate customers about products and suggest relevant add-ons.
- Overcome customer objections and close sales.
- Appropriately handle returns and complaints.
- Take actions that build customer satisfaction and loyalty.
- Course topics: 1 hour
- Course test: 15 minutes
Desktop, laptop, tablet, or cell phone
