Introduction

Cats are the most popular household animal in the United States, with approximately 88 million kept as pets. Their popularity reflects the fact that cats generally are easier to care for than dogs, and many owners have more than one.

Even if your store does not sell kittens, the information in this chapter will be useful in helping customers diagnose problems and care for their pets.

Learning Objectives

This chapter will give you a better understanding of kittens and cats and increase your confidence when selling these animals and related products.

After completing this chapter, you should be able to:

• Examine kittens and identify possible health problems.
• Care for the kittens in your store.
• Communicate basic needs to customers.
• Recommend equipment and add-on sales items for kittens and cats

Click on the blue module navigation menu at the top of the page to access a category within the Cats chapter.