Telephone Sales

There are a number of reasons why customer call your store. They may call ahead to ask if you have a particular product or service, or check if a special order is ready. Even though you are not standing face to face with the customer, you still are engaged in the selling process.

General Guidelines

Telephone sales requires that you do many of the same things you do face to face, such as making a good first impression, speaking professionally and being courteous. How you deal with customers on the phone determines whether they decide to shop at your store and lays the groundwork for a successful sale.

Be sure you completely understand your store’s phone policy and procedures for dealing with customers on the phone.

to view a series of pop-up windows to help you understand good telephone etiquette and selling skills.